Rosemary Rico Hernandez
Jamul,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Jamul Casino. Proven track record in cash handling and management, enhancing customer satisfaction through effective communication and teamwork. Recognized for reliability and integrity, consistently maintaining accurate cash drawer balances and streamlining operations during peak periods.
Overview
1
1
Certification
Work History
Cashier
Jamul Casino
2024 - 2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety.
- Collaborated with team members to manage high-volume sales periods effectively.
- Implemented best practices for cash handling, reducing discrepancies during shifts.
Cadhier
Sycuan Casino Resort
El Cajon, CA
2022 - 2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance guest experience.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new employees on operational procedures and policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored inventory levels and restocked supplies as needed during shifts.
Beverage Server
Sycuan Casino Resort
El Cajon, CA
04.2018 - 2020
- Provided exceptional customer service in fast-paced beverage environment.
- Prepared and served a variety of beverages according to standard recipes.
- Maintained cleanliness and organization of bar area to ensure efficient workflow.
- Assisted in training new staff on beverage preparation and service techniques.
- Managed inventory levels, ensuring timely restocking of supplies during shifts.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Handled cash transactions accurately, processing payments quickly for guest convenience.
Customer Service Cashier
Albertsons Grocery Store
Spring Valley, CA
04.2007 - 2008
- Processed customer transactions accurately and efficiently at point-of-sale.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Cashier
Target
El Cajon, CA
03.1992 - 2000
- Processed customer transactions accurately and efficiently at point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier Team Lead
Arco Gas Station
San Diego, CA
2015 - 2018
- Supervised daily operations, ensuring efficient customer service and smooth transaction processes.
- Trained new cashiers on point-of-sale systems and customer interaction standards.
- Managed cash register functions, maintaining accuracy in sales transactions and end-of-day reconciliations.
- Implemented best practices for inventory management, reducing discrepancies and improving stock availability.
Cashier Team Lead
Lemon Grove Bakery
Lemon Grove, CA
2006 - 2014
- Supervised cash handling and daily financial transactions to ensure accuracy and compliance.
- Trained new team members on register operations and customer service protocols.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Implemented workflow improvements, enhancing efficiency in peak service hours.
Education
High School Diploma -
Independence High
San Jose, CA06.1996
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Order taking
Cash management
Cash register systems
Certification
Food handlers license RBS
Timeline
Beverage Server
Sycuan Casino Resort
04.2018 - 2020
Customer Service Cashier
Albertsons Grocery Store
04.2007 - 2008
Cashier
Target
03.1992 - 2000
Cashier
Jamul Casino
2024 - 2025
Cadhier
Sycuan Casino Resort
2022 - 2024
Cashier Team Lead
Arco Gas Station
2015 - 2018
Cashier Team Lead
Lemon Grove Bakery
2006 - 2014
High School Diploma -
Independence High