Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Villanueva

Round Rock,TX

Summary

Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Trustworthy and dedicated cashier with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Trustworthy and dedicated cashier with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

5
5
years of professional experience

Work History

Shift Lead

Schlotzsky's
Round Rock, United States
06.2020 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Utilized POS system to receive and process food and beverage orders.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Murphy Express

Debbie Champion
Round Rock, TX
11.2017 - 06.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $125.00 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Customer Service Associate

Speedy Stop
Round Rock , TX
Jan2009 - 02.2012
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Restocked and organized merchandise in front lanes.
  • Checked personal identifications during alcohol and tobacco sales.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Education

GED -

McCallum
Austin Tx
05.1978

Skills

  • Cash Handling
  • Self-Motivated

Timeline

Shift Lead

Schlotzsky's
06.2020 - 11.2022

Murphy Express

Debbie Champion
11.2017 - 06.2020

Customer Service Associate

Speedy Stop
Jan2009 - 02.2012

GED -

McCallum

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Rosemary Villanueva