Summary
Overview
Work History
Education
Skills
Timeline
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Rosemary Villavicencio

North Bergen,New Jersey

Summary

As a store manager I am able to run daily operations which impact financial goals/results for the business. I have gained knowledge in running a business by being results-driven to gain profit with my team, learning new ways to upsell and promote product. Very good at connecting with customers, solving problems in the moment. I am a very hard worker and fast learner, I am a team leader who loves to multitask and bring others along with me on my journey. I set and enforce standards and meet performance goals and targets.

Overview

7
7
years of professional experience

Work History

Store Manager

Starbucks
05.2021 - Current
  • Leading and maintaining calm energy during times of high volume to set positive example for the team.
  • Managed store operations, inventory control, payroll, monitored business recaps daily.
  • Meeting company needs and goals helping my team go from one of the lowest drive thru times in the district with average time of 52-55 for the week to under 50.
  • Hiring new talent
  • Built a routine of upselling with my partners to increase store sales weekly.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Barista

Pora Ramen
01.2021 - 01.2021
  • Managed delivery of shipments and sales
  • Creating new drink recipes while creating menus promoting new beverages
  • Led training and coaching moments
  • Working as expeditor for handing out food and drinks
  • Processed cash handling for opening and closing shift.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Barista

Dunkin Donuts
01.2017 - 01.2021
  • Training new baristas and showing proper procedures on keeping the store clean
  • Managed cash handling and delegating task throughout day
  • Preparing new team for their shift providing a great turnover by cleaning and stocking
  • Printing out and filling in daily reports on store sales and inputting into book.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Veterinary Technician -

Bergen community college
Paramus, New Jersey
01.2021

High school diploma -

Union city high school
Union City, New Jersey
01.2019

Skills

  • Leadership
  • Ability to coach others
  • Oral and digital communication skills
  • Ability to build relationship
  • Fast learner
  • Multi-tasking
  • Customer Service
  • Problem-Solving

Timeline

Store Manager

Starbucks
05.2021 - Current

Barista

Pora Ramen
01.2021 - 01.2021

Barista

Dunkin Donuts
01.2017 - 01.2021

Veterinary Technician -

Bergen community college

High school diploma -

Union city high school

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Rosemary Villavicencio