Rosemary Lineberger
New Castle,PA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier
RV Village
Mercer, PA
03.2024 - 08.2024
- Answered phone calls to assist customers with questions and orders.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
Insurance Agent
Kerr Agency
New Castle, PA
09.2018 - 07.2020
- Explained coverage options to potential policyholders, answering questions or concerns.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Processed payments received from clients promptly according to established procedures.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Insurance Agent
Ralph Allstate Insurance
Hermitage, PA
09.2017 - 01.2018
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
Insurance Agent
Moore Insurancegroup
Grove City, PA
08.2006 - 09.2017
- Explained coverage options to potential policyholders, answering questions or concerns.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Processed payments received from clients promptly according to established procedures.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Maintained accurate records of all insurance transactions using computer software systems.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
Education
GED -
WEST MIDDLESEX HIGH
West Middlesex, PA05-1984
Skills
- Customer service
- Cash handling
- Point of sale
- Inventory management
- Supply restocking
- Order processing
- Sales support
- Product knowledge
- Record keeping
- Problem solving
- Team collaboration
- Effective communication
- Attention to detail
- Time management
Certification
- Current P&C License In Pennsylvania
Timeline
Cashier
RV Village
03.2024 - 08.2024
Insurance Agent
Kerr Agency
09.2018 - 07.2020
Insurance Agent
Ralph Allstate Insurance
09.2017 - 01.2018
Insurance Agent
Moore Insurancegroup
08.2006 - 09.2017
GED -
WEST MIDDLESEX HIGH