Rose Satune Raphael
Brockton,MA
Summary
Adept in multilingual communication and customer service, I excelled at Burlington Coat Factory Warehouse by enhancing customer satisfaction and fostering repeat business through effective relationship building and stress management. Skilled in teamwork and listening, my professional approach resolved conflicts, ensuring positive outcomes in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Burlington Coat Factory Warehouse
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Representative
Language Lines Solution
01.2022 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Roadside Assistance
09.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Students
Edison Academy
Brockton, MA07.2024
Student
Brockton High School
Brockton, MA06.2018
Skills
- Customer Service
- Polyglot -English, French, Spanish and Haitian Creole
- Teamwork and Collaboration
- Listening Skills
- Relationship Building
- Honest and Dependable
- Friendly and Helpful
- Attention to Detail
- Reliable and Responsible
- Team Cooperation
Timeline
Sales Associate
Burlington Coat Factory Warehouse
03.2024 - Current
Customer Service Representative
Language Lines Solution
01.2022 - 02.2024
Customer Service Representative
Roadside Assistance
09.2020 - 10.2021
Students
Edison Academy
Student
Brockton High School
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