Rosetta Beard
Wichita,KS
Overview
11
11
years of professional experience
Work History
Customer Service Representative
BootBarn
Wichita, KS
10.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assembly Worker
Fab Pro
Kingman, KS
09.2017 - 05.2019
- Package different product, Inspect different items that was being shipped, Handbag different material and weight it out
Customer Service Representative
Logic
Wichita, KS
09.2016 - 12.2016
- Keep records of customer complaints and point of view, Understanding there rights and different information provide, Dealing with different data that was given and understanding the work at hand
Rubber & Plastics Worker
Century Plastics
El Dorado, KS
05.2015 - 07.2015
- Assemble pattern sections, using hand tools, bolts, screws, rivets, glue, or welding equipment, Getting Information, Identifying Objects, Actions, and Events, Inspecting Equipment, Structures, or Material
Hand Wood Sander
Mid Century
Newton, KS
03.2015 - 05.2015
- Grind, sand, clean, or polish objects or parts to correct defects or to prepare surfaces for further finishing, using hand tools and power tools, Getting Information, Handling and Moving Objects
Customer Service Representative
Winston Brands
Wichita, KS
08.2014 - 10.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints, Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills, Communicating with Supervisors, Peers, or Subordinates
Picker/Packer
The Arnold Group
Wichita, KS
06.2013 - 10.2013
- Record product, packaging, and order information on specified forms and records, Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks, Processing Information that was given from order form
Education
Bachelors Degree - Criminal Justice
University of Denver
High School Diploma -
Natchez High School
Skills
- Attention to detail
- Good customer service skills
- Order Entry
- Assembly
- Packaging
- Manufacturing
- Warehouse Experience
- Shipping & Receiving
- Order Picking
- Quality Inspection
- Order entry
- Typing
- Accounts receivable
- Customer service
- Hotel experience
Timeline
Customer Service Representative
BootBarn
10.2023 - 01.2024
Assembly Worker
Fab Pro
09.2017 - 05.2019
Customer Service Representative
Logic
09.2016 - 12.2016
Rubber & Plastics Worker
Century Plastics
05.2015 - 07.2015
Hand Wood Sander
Mid Century
03.2015 - 05.2015
Customer Service Representative
Winston Brands
08.2014 - 10.2014
Picker/Packer
The Arnold Group
06.2013 - 10.2013
Bachelors Degree - Criminal Justice
University of Denver
High School Diploma -
Natchez High School
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