Roshaia Thomas
Lexington Park,MD
Summary
Detail-oriented hygiene assistant with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Smile Castle Pediatric Dentistry
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Hygiene Assistant
Great Mills Family Dental
09.2022 - 08.2023
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Administered routine dental hygiene procedures and treatments.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
Dental Assistant
Tidewater Dental
08.2021 - 08.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for numerous procedures daily.
Childcare Assistant Teacher
Future Fitness, LLC
08.2019 - 08.2020
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
Education
High School Diploma -
Lexington Park, MD05.2019
Associate of Business Administration -
College of Southern MD
Leonardtown, MD05.2026
Skills
- Customer Service
- Clerical Support
- File Organization
- Correspondence Drafting
- Call Routing
- Telephone Etiquette
- Scheduling Appointments
- Interpersonal Skills
- Computer Proficiency
- Record Keeping
Certification
- Dental Assistant Certification, College of Southern MD, Leonardtown, MD, 20650, 04/2021
- Oral Radiology, College of Southern MD, Leonardtown, MD, 20650, 04/2022
- Radiation Health and Safety (RHS) Certified MD, Dental Assisting National Board, 04/2023
Timeline
Front Desk Receptionist
Smile Castle Pediatric Dentistry
09.2023 - Current
Hygiene Assistant
Great Mills Family Dental
09.2022 - 08.2023
Dental Assistant
Tidewater Dental
08.2021 - 08.2022
Childcare Assistant Teacher
Future Fitness, LLC
08.2019 - 08.2020
High School Diploma -
Associate of Business Administration -
College of Southern MD
- Dental Assistant Certification, College of Southern MD, Leonardtown, MD, 20650, 04/2021
- Oral Radiology, College of Southern MD, Leonardtown, MD, 20650, 04/2022
- Radiation Health and Safety (RHS) Certified MD, Dental Assisting National Board, 04/2023
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