Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roshelle Martinez

Lemon Grove,CA

Summary

Proven leader with a track record of enhancing customer loyalty and streamlining operations at All Coast Dental. Excelled in staff training, boosting team performance, and optimizing billing procedures to increase revenue. Skilled in business administration and customer service, demonstrating exceptional delegation capabilities and a commitment to excellence. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

14
14
years of professional experience

Work History

Manager on Duty

PS Salon Manager
12.2022 - 07.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.

Child Watch Associate

Rose's Child Watch
08.2016 - 07.2024
  • Ensured a safe and nurturing environment, closely monitoring children during playtime and activities.
  • Accommodated diverse needs of children by adapting activities to suit varying abilities and interests.
  • Developed strong communication skills through regular interactions with parents, colleagues, and supervisors across various settings within the organization.
  • Promoted teamwork among children through group activities, fostering a sense of community within the Child Watch space.

Dental Office Manager

All Coast Dental
03.2010 - 06.2016
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Education

No Degree - Elementary School Teaching

San Diego City College
San Diego, CA

No Degree - Cosmetology Education

Bellus Academy - National City
National City, CA
05.2021

No Degree - Administration And Dental Billing

ROP
San Diego, CA
07.2003

High School Diploma -

Crawford High School
San Diego, CA
06.2003

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Business Administration
  • Operations Management

Timeline

Manager on Duty

PS Salon Manager
12.2022 - 07.2024

Child Watch Associate

Rose's Child Watch
08.2016 - 07.2024

Dental Office Manager

All Coast Dental
03.2010 - 06.2016

No Degree - Elementary School Teaching

San Diego City College

No Degree - Cosmetology Education

Bellus Academy - National City

No Degree - Administration And Dental Billing

ROP

High School Diploma -

Crawford High School
Roshelle Martinez