Roshiva Johnson
R&R Food Services
Elgin,OK
2027
years of professional experience
- To further utilize my skills and abilities to be a valuable asset to the organization. Results-focused management professional offering 12 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Experience with strong leadership and relationship-building skills. Excels at building teams and enforcing a high level of quality in products and services. Talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Authorized to work in the US for any employer
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
- Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Work History
Food Service Manager
10 Years 9 Months- Highly skilled in supervising and coordinating activities of food service staff. Train staff in daily job duties, sanitation, and safety procedures. Continue to obtain in depth knowledge of food service and quality control. Upkeep of regularly scheduled maintenance, sanitation tasks, workflow charts, required food preparation, provision and replenish self-service items, and ration requirements. Complete responsibility of all contract dining facility personnel on their shifts. Controls and verifies entries on time sheets, submit accident reports, assign work tasks, and ensure employer requirements are performed at the maximum extent possible. Coordinates use of personnel hours in coordination with the project director involving absentees, change in head count, or changes in building contracts. Responsible accurate entries on time sheets, staff appearance, behavior, and adherence to all company policies and contracts. Ensure quality of production and food procurement requirements, minimize waste through well-organized storage, inventory, and utilization. Conduct and organize daily inspections of food service areas on shift. Review and check all assigned areas frequently for contractual compliance and efficiency of delivery of service to military personnel. Routinely check areas within building every 30 minutes which include the clipper room, dishwashers at proper temperature, PPE, unauthorized mop storage, check bread warmers and drink stations, beverage rooms, all outside areas, ensure mop closet is IAW Tri-services food code, check dumpster area is clean and lids remain closed, examine inside foyers for cleanliness and free of excess bread racks, thoroughly check refrigerators for proper labeling, cleanliness, TMDs, temperature charts, and ensure all sanitizing solutions and limited amounts of towels are inside buckets. Assist in storing unused food and supplies dispose of leftovers and garbage per building policy.
Asst Manager
- Supported daily operations by coordinating staff schedules and assignments.
- Assisted in training new employees on service standards and procedures.
- Monitored inventory levels, ensuring stock availability for smooth service delivery.
- Implemented process improvements to enhance customer satisfaction and efficiency.
- Led team meetings to discuss performance goals and operational challenges.
- Developed training materials focused on best practices in food safety and quality control.
- Evaluated employee performance, providing constructive feedback for professional growth.
- Collaborated with management to refine service protocols and streamline workflows.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Building Manager
- Supervised building maintenance operations, ensuring adherence to safety standards and protocols.
- Coordinated vendor services for repairs and renovations, optimizing service quality and response times.
- Implemented preventive maintenance schedules, reducing equipment downtime and extending asset lifespan.
- Conducted regular inspections of facilities, identifying areas for improvement and implementing corrective actions.
- Managed tenant communications regarding property issues, fostering positive relationships and enhancing satisfaction.
- Developed training programs for staff on safety procedures and operational best practices, improving compliance rates.
- Oversaw budget management for building operations, ensuring cost-effectiveness in maintenance expenditures.
- Inspected grounds and facilities to identify necessary repairs.
- Enforced safety protocols throughout the building consistently resulting in reduced incidents or accidents.
Front Line Server
4 Months- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers. Checked the quantity and quality of received products. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Trained staff for correct facility procedures, safety codes, proper recipes and plating techniques. Informed patrons of establishment specialties and features. Inspected dining and serving areas to ensure cleanliness and proper setup. Placed food servings on plates and trays according to orders or instructions. Used all food handling standards. Washed, peeled, cut, and seeded fruits and vegetables. Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment. Cleaned, cut, and cooked meat, fish, or poultry. Ensured consistent high quality of plate presentation. Ensured first-in-first-out system with all ingredients labeled and stored properly. Maintained contact with kitchen staff, management, serving staff, and customers. Monitored use of government food commodities to ensure that proper procedures are followed. Prepared special diet foods, salads, desserts, and other nourishments. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Consistently adhered to quality expectations and standards. Prepared food service facility for the serving of food, count and set out appropriate number of food trays, prepare stem tables to ensure meals are hot. Wash and prepare eating and serving areas, heat and portion food to serve, and prepare beverage stations according to building procedures.
Child Care Director
2 Years- Managed operations for childcare center licensed for 40 children. Planned and implemented educational programs for children. Built stable, consistent and positive environment for children. Planned weekly menus for 40 children following nutritional and allergen guidelines. Maintained developmentally appropriate environment. Communicated with children's parents and guardians about daily activities, behaviors and problems. Controlled administrative, operational, financial and logistical areas of facility. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers. Created and implemented a developmentally appropriate curriculum. Offered stimulating curriculum that accommodated all learning styles. Carefully identified warning signs of emotional and developmental problems in children. Maintained daily records of activities, behaviors, meals and naps. Prepare, organize, and complete meal set ups daily per the guidelines for the Childcare Food Program. Cleaned and maintained kitchen, food service utensils, kitchen equipment, and food storage areas to the standards mandated by the Oklahoma Department of Social Services. Prepare all meals and snacks in such a way that a minimum of nutrients are lost from foods, ensure foods taste properly and look appealing, and ensure there are ample amounts of food for all children to have several servings. Cut, slice, and puree vegetables and store them properly. Rotate food items in cold storage and trash any expired items. Sort, chop, and store food items that need to be used for cooking purposes. Arrange for ovens and cooking ranges to be set at proper heating levels. Monitor time needed for each dish to cook and ensure cooked items are removed on time and are thoroughly cooked. Placed prepared dishes and platters on trays to make ready for serving. Responsible for cleaning and sanitizing all floors within facility, ovens, and cooking equipment on a daily basis. Maintain established standards of sanitation, safety, and food preparation and storage as set by the local and state health departments maintains an orderly, sanitary, and safe kitchen. Assured the proper care and maintenance for all food service equipment identifies equipment needs for food preparation and service and assists in purchasing as needed. Periodically check freshness of all food items and ingredients. Develop recipes and determine food presentation. Plan all menus and ensure uniform serving sizes and quality of meals. Continuously monitor sanitation practices and follow kitchen safety standards.
Child Care Director
4 Years 10 Months- Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Frequently substituted in office and classroom areas. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean. Created daily lesson plans for activities. Made nutritious snacks and meals for children. Collaborated daily with classroom teachers to keep activities running smoothly. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. Used crowd management techniques to create safe and secure childcare environment. Gave individualized instruction. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Used clear communication and professionalism to develop constructive relationships with families. Monitored supply and material inventory. Maintained a safe, clean and constantly supervised play environment. Enforced disciplinary limits to create a structured environment conducive to learning. Wrote newsletters and email to communicate monthly activity schedules to parents. Plan and purchase food for food service program. Ensure food in storage meets adequate levels of nutrition and sustenance. Maintain all kitchen equipment including refrigerators, stoves, dishwashers, and microwaves. Prepare food for service, chopping vegetables, butchering meat, and preparing sauces. Cook menu items in cooperation with the rest of the kitchen staff. Stock and reorder inventory appropriately. Ensure food prepared comes out simultaneously in high quality and a timely manner. Make availability of fresh ingredients possible on a daily basis. Cut, slice, and puree vegetables and store them properly. Rotate food items in cold storage and trash any expired items. Sort, chop, and store food items that need to be used for cooking purposes. Arrange for ovens and cooking ranges to be set at proper heating levels. Monitor time needed for each dish to cook and ensure cooked items are removed on time and are thoroughly cooked. Placed prepared dishes and platters on trays to make ready for serving. Responsible for cleaning and sanitizing all floors within facility, ovens, and cooking equipment on a daily basis.
Education
Certified Childcare Professional - Business
Skills
Customer service
Food storage
Staff supervision
Staff leadership
Cross-training staff
Team development
Food presentation
Hiring procedures
Performance evaluations
Staff motivation
Food preparation
Allergy awareness
Equipment management
Ordering supplies
Special events planning
Regulatory compliance
Sanitation standards
Operations management
ADDITIONAL INFORMATION
- Strong leadership skills Efficient problem solving
- Motivating to peers Manage time effectively
- Give and take direction Problem solving abilities
- Highly responsible and reliable Creative and innovative
- Exceptional interpersonal skills Adaptability and tolerance
- Extensive hospitality skills Set and achieve goals
- Mathematical aptitude Delegate effectively
- Continuously meets standards Manage conflict successfully
- Willing to learn any new aspect or tasks Willing to educate and increase performance
- Dependable Knowledgeable in all safety aspects
Timeline
Food Service Manager
R&R Food Services
11.2015 - CurrentRead More
Front Line Server
R&R Food Services
07.2015 - 11.2015Read More
Child Care Director
Children of Destiny
06.2011 - 06.2013Read More
Child Care Director
Care Smarts #2
08.2006 - 06.2011Read More
Asst Manager
Southern Food Service
2021 - 07.2022Read More
Building Manager
Mitcho
2019 - 2022Read More
NECPA
Certified Childcare Professional from Business
Read More