Roshnie Bhadrasain
Service Coordination
South Ozone Park,NY
Summary
Proven leader in enhancing service delivery and client satisfaction at Liberty Homecare, adept at resource utilization and proficient in Office programs. Skillfully managed team dynamics to boost productivity and resolve conflicts, achieving significant improvements in service monitoring and evaluation. Demonstrates exceptional telephone communication and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Anaya Homecare Service
04.2024 - Current
- Prepared reports on service performance metrics and key indicators for management review.
- Coordinated and monitored service activities to confirm work met all requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Supervisor of Operations
Cottage Homecare Services
01.2020 - 03.2024
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Manager
Liberty Homecare
04.2012 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Business Administration
York College of The City University of New York
Jamaica, NY 05.2001 -
High School Diploma -
Walton High School
The Bronx, NY 05.2001 -
Skills
Telephone communication
Timeline
Service Coordinator
Anaya Homecare Service
04.2024 - Current
Supervisor of Operations
Cottage Homecare Services
01.2020 - 03.2024
Manager
Liberty Homecare
04.2012 - 01.2020
Bachelor of Science - Business Administration
York College of The City University of New York
05.2001 -
High School Diploma -
Walton High School
05.2001 -
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