Rosie Banda
Dallas,TX
Summary
Detail-oriented Payment Specialist with strong skills in payment processing, insurance verification, and data entry. Committed to ensuring accuracy and efficiency in financial reporting and discrepancy resolution.
Overview
8
8
years of professional experience
Work History
Payment Specialist
Deca Dental Group
DALLAS, TX
09.2021 - Current
- Processed patient payments and verified insurance claims to ensure accurate billing.
- Executed data entry tasks for company's financial system to maintain up-to-date records.
- Coordinated with management on daily bank deposits and addressed discrepancies to uphold financial integrity.
Pilot Crew Scheduler
Southwest Airlines
DALLAS, TX
02.2023 - 10.2023
- Coordinated communication between flight crews and operational departments to enhance operational efficiency.
- Monitored scheduling software for accurate, timely updates that supported pilot readiness.
- Managed last-minute schedule changes due to weather or operational disruptions to minimize impact on flight operations.
Restaurant Manager
Braindead Brewing
DALLAS, TX
10.2017 - 11.2021
- Oversaw inventory management to maintain optimal stock levels and support efficient service.
- Directed daily operations of restaurant, including scheduling, budgeting, and inventory control to ensure smooth workflow.
- Utilized strong interpersonal skills to foster positive relationships with guests and employees, enhancing overall dining experience.
Customer Service Supervisor
GAT Airline Ground Support
DALLAS, TX
08.2020 - 03.2021
- Resolved customer complaints through effective communication and problem-solving, improving customer satisfaction.
- Trained staff on customer interaction protocols and service standards to enhance service delivery.
- Led customer service team to deliver high-quality support.
Education
Some College (No Degree) - Geological Engineering
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Payment processing
- Insurance verification
- Discrepancy resolution
- Financial reporting
- Customer relationship management
- Microsoft Excel
- Data entry
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pilot Crew Scheduler
Southwest Airlines
02.2023 - 10.2023
Payment Specialist
Deca Dental Group
09.2021 - Current
Customer Service Supervisor
GAT Airline Ground Support
08.2020 - 03.2021
Restaurant Manager
Braindead Brewing
10.2017 - 11.2021
Some College (No Degree) - Geological Engineering
The University of Texas At Arlington