Rosie Betti
8132 Visalia Way, Sacramento,CA
Summary
Proven track record in enhancing customer satisfaction, demonstrated at Alph Connect Services through expert management of high call volumes and resolving complaints with empathy. Bilingual in Spanish, excels in active listening and critical thinking, significantly improving client loyalty. Skilled in both customer service and fostering positive relationships, achieving efficient problem resolution and client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alph Connect Services
2022.06 - 2023.08
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Representative
Act Advanced Call Center Technology
2017.11 - 2019.06
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
Caregiver
On My Own Independent Living Services
2014.01 - 2014.07
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Janitor
Spencers Building Maintenance
2010.01 - 2011.02
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
Education
High School Diploma -
C.K. McClatchy High School
Sacramento, CA06.2004
Skills
- Bilingual Spanish
- Customer Service
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Alph Connect Services
2022.06 - 2023.08
Call Center Representative
Act Advanced Call Center Technology
2017.11 - 2019.06
Caregiver
On My Own Independent Living Services
2014.01 - 2014.07
Janitor
Spencers Building Maintenance
2010.01 - 2011.02
High School Diploma -
C.K. McClatchy High School
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