Rowenyenlin Cuevas
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador
Long Island Railroad
New York
04.2023 - Current
- Assist customers with ticketing or any inquiry about MTA/Railroad information
- Administrative paperwork involving refunds, ticketing issues, daily operations
- Participate in the LIRR Care program which consists of guiding the disabled or people in need
- Responsible for the timely distribution of reports
- Adhered to safety regulations while handling money transactions.
- Resolved customer complaints in a professional manner.
- Operated cash register, credit card machine and computer.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Guest Experience Supervisor
Summit One Vanderbilt
New York
09.2021 - 04.2023
- Ensure timely manner floor rotations and oversee break periods
- Provide training for new hires in the guest experience ambassador role along with summaries of their performance
- Being a role model for all GEAs by exceeding the role of a guest experience leader
- Completing back of the house and floor tasks such as lockers, radios, laundry and break room areas
- Perform other duties as necessary and required by management
- Some mechanical experience/knowledge.
- Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
Lead Hostess
Citi Field
Queens
03.2018 - 11.2019
- Greeting and assisting guests with entry into the ballpark via VIP entrances during games, concerts and special events
- Operating elevators by taking guests to their designated place around the stadium and access control to mantle ballpark's premium areas
- Provide guests with personal service using our ballpark guide book to help exceed guests' experience
- Work as a team with fellow associates to make sure we operate well in every rotation in a timely manner
Server/bartender supervisor
Cipriani (Exquisite Staffing)
New York
09.2017 - 03.2019
- Work as a server and bartender captain during high-volume events such as celebrity events, auctions, weddings, and anything business related
- Maintain high standards of safety and cleanliness
- Overseeing bartenders and waiters and preparing groups for briefing
- Promoted to work other locations, prioritized to get job offers before other colleagues and work extended hours
- Serve high quality foods in a French style
Education
bachelor's degree -
Baruch
03-2022
John Jay Criminal Justice
New York, NY05.2019
Associates - Psychology
Borough of Manhattan Community College
New York, NY05.2018
Skills
- Organization
- Communication
- Fluent in English and Spanish
- Hospitality
- Reliability
- Leadership
- knowledge of computer-based systems Microsoft Outlook, Excel, Access, Word, Power Point, Teams
- Customer service
- Adaptability
- Microsoft word
- Tech savvy
- Multitasking
- Computer programming
- Attention to detail
Certification
- Drivers license, 2017
- Safe boating license, 2016
- Completion in HIRES at City College internship
- Excellence in education
- First Aid/CPR/AED online, 2021
Timeline
Customer Service Ambassador
Long Island Railroad
04.2023 - Current
Guest Experience Supervisor
Summit One Vanderbilt
09.2021 - 04.2023
Lead Hostess
Citi Field
03.2018 - 11.2019
Server/bartender supervisor
Cipriani (Exquisite Staffing)
09.2017 - 03.2019
bachelor's degree -
Baruch
John Jay Criminal Justice
Associates - Psychology
Borough of Manhattan Community College