Rosie Culbreth
Charlotte
Summary
Dynamic Sr. Benefit Consultant at GoHealth with expertise in benefits administration and client counseling. Successfully developed compliant health benefit plans and enhanced client satisfaction through clear communication and proactive support. Proven ability to analyze client needs and optimize programs, driving quality improvements and fostering strong relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SRBC - Sr Benefit Consultant I
GoHealth
08.2021 - 09.2025
- Analyzed client needs to recommend suitable health benefit options.
- Developed comprehensive benefits plans ensuring compliance with regulations.
- Educated clients on enrollment processes and available resources.
- Collaborated with cross-functional teams to streamline benefits administration.
- Managed client inquiries, providing timely and accurate responses.
- Conducted regular reviews of benefits programs for optimization opportunities.
Client Representative Specialists
Varsity Tutors
08.2016 - 04.2020
- Cultivated strong relationships with clients to understand educational needs and preferences.
- Coordinated scheduling and logistics for tutoring sessions, ensuring optimal resource allocation.
- Managed client inquiries and provided timely solutions to enhance customer satisfaction.
- Developed training materials for new representatives, improving onboarding efficiency and consistency.
- Analyzed client feedback to identify areas for service improvement, driving quality enhancements.
- Led initiatives to streamline communication processes between clients and tutors, resulting in increased responsiveness.
Education
BBA - Business Administration
Harris-Stowe Sate University
St Louis, MOSkills
- Clear communication
- Interactive communication skills
- Advising
- Client counseling
- Benefits administration
- Healthcare plan design
Certification
- Licensed Medicaid-Medicare License - 9/2020-Present
- Licensed Life-9/2025-Present
Timeline
SRBC - Sr Benefit Consultant I
GoHealth
08.2021 - 09.2025
Client Representative Specialists
Varsity Tutors
08.2016 - 04.2020
BBA - Business Administration
Harris-Stowe Sate University
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