Rosie Greer
Olive Branch,MS
Summary
Dynamic Patient Access Coordinator with a proven track record at Sutherland Cardiology Clinic, excelling in insurance verification and appointment scheduling. Adept at enhancing patient experiences through exceptional customer service and meticulous documentation management. Committed to streamlining processes and ensuring compliance, fostering seamless communication between patients and medical staff.
Overview
5
5
years of professional experience
Work History
Patient Access Coordinator
Sutherland Cardiology Clinic
Germantown, Tennessee
08.2025 - Current
- Scheduled patient appointments and managed clinic calendar efficiently.
- Verified patient insurance information and processed necessary documentation accurately.
- Coordinated communication between patients and medical staff for seamless care.
- Handled incoming calls, responding to inquiries and directing them appropriately.
- Educated patients on clinic services and facilitated resource access effectively.
- Maintained patient records in electronic health systems with attention to detail.
- Assisted patients with registration procedures and ensured compliance with policies.
Document Control Specialist
Methodist Lebonheur Healthcare
Memphis, Tennessee
09.2023 - 08.2025
- Organized document files for easy retrieval and reference.
- Reviewed and updated document control procedures for accuracy.
- Coordinated with teams to ensure compliance with document standards.
- Processed incoming documents and distributed them to relevant departments.
- Monitored changes in documentation to ensure version control accuracy.
- Managed the release of confidential information in accordance with legal regulations.
- Performed data entry into various databases used for tracking document revisions.
- Resolved discrepancies between versions of documents prior to their approval or release.
- Maintained all documents in a secure electronic database.
Patient Access Scheduler
Baptist Memorial Healthcare
Memphis, Tennessee
08.2021 - 09.2023
- Scheduled patient appointments using electronic health record systems.
- Managed patient inquiries and provided information on services offered.
- Updated patient records to ensure accurate scheduling and data integrity.
- Communicated with insurance providers to verify coverage and benefits.
- Collaborated with team members to streamline scheduling processes.
- Adhered to HIPAA regulations when handling confidential patient information.
Teleservice Representative
Baptist Memorial Healthcare
Memphis, Tennessee
11.2020 - 08.2021
- Managed customer inquiries through phone and online communication channels.
- Maintained updated knowledge of company policies and procedures.
- Assisted in training new representatives on communication protocols.
- Gathered customer feedback to identify areas for service improvement.
- Monitored incoming emails and responded within established time frames.
- Responded promptly to customer inquiries, complaints, and requests for assistance.
Education
High School Diploma -
Marion High School
Marion, AR05-1992
Skills
- Insurance verification
- Electronic health records
- Appointment scheduling
- Patient registration
- Documentation management
- Customer relationship management
- EMR updating
- Payment processing
- Data entry
- Referral coordination
- Customer service
- Multitasking and organization
- Medical terminology
Timeline
Patient Access Coordinator
Sutherland Cardiology Clinic
08.2025 - Current
Document Control Specialist
Methodist Lebonheur Healthcare
09.2023 - 08.2025
Patient Access Scheduler
Baptist Memorial Healthcare
08.2021 - 09.2023
Teleservice Representative
Baptist Memorial Healthcare
11.2020 - 08.2021
High School Diploma -
Marion High School