Rosie Hernandez
Artesia,CA
Summary
Dynamic assistant manager with a strong focus on customer service, compliance oversight, and inventory management. Proven ability to resolve conflicts and mentor junior staff to enhance team performance.
Overview
1
1
Language
29
29
years of professional experience
Work History
Assistant Manager
SP Lawndale Pawn Shop
Lawndale, California
2009.08 - Current
- Managed inventory and ensured accurate tracking of items for sale.
- Trained staff on policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and disputes with professionalism and care.
- Monitored compliance with legal regulations governing pawn transactions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Assisted in daily operations and customer service at a busy pawn shop.
- Maintained up-to-date knowledge of company products and services.
Teller
Kings Jewelry
Los Angeles, California
1997.04 - 2016.09
- Processed customer transactions, including deposits, withdrawals, loan payments, and banking services.
- Delivered personalized service through assisting customers with product inquiries and transactions, fostering customer satisfaction.
- Managed cash drawer, ensuring accurate balancing of transactions at each shift's end.
- Balanced cash drawers daily to uphold financial integrity.
- Ensured confidentiality of customer records in compliance with company policies.
- Kept workspace organized and tidy to enhance operational efficiency., contributing to positive customer experience.
- Collaborated with team members to streamline operational procedures, enhancing overall service efficiency.
- Conducted inventory checks to verify product availability and accuracy.
Education
Child Development
Cerritos College
Norwalk, CASkills
- Inventory management
- Customer service and support
- Team training and development
- Compliance oversight
- Reporting and documentation
- Task delegation
- Product knowledge
- Conflict resolution
- Relationship management
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
SP Lawndale Pawn Shop
2009.08 - Current
Teller
Kings Jewelry
1997.04 - 2016.09
Child Development
Cerritos College