Rosie Martin

Manage daily pit activities to enhance guest experiences and operational efficiency.

Resolve customer complaints in a professional manner.

Ensure all policies and procedures were followed correctly.

• Observe gamblers' behavior for signs of cheating such as marking, switching or counting cards and notify the Shift Manager.
• Resolved guest disputes promptly in a professional manner.
• Collaborate with the Shift Manager & fellow pits with the road map to ensure all tables/pits are taken care of.
• Ensure all policies and procedures are followed correctly at all times.
• Work closely with other departments to make sure all is operational.

• Provide excellent customer service by interacting with guests & seeing if all their needs/concerns are met.
• Monitored floor activities to ensure adherence to safety protocols.
• Keeps track of guests' buy-ins and if MTL/CTR all information is obtained as needed.
• Monitor if the table is up or down, & who has the money.
• Monitor the performance of team members for game protection and strict procedures.
• Ensure compliance with safety regulations and company policies.

Do fills and credits according to table needs.

• Maintained a clean, organized, and safe work environment at all times.