Summary
Overview
Work History
Education
Skills
Certification
Languages
Reference
Timeline
Generic

Rosiely Rivera

New Haven,CT

Summary

Dynamic leader with proven expertise in team leadership and complex problem-solving. Excelled at Super Sandwich by enhancing customer satisfaction and mentoring staff to maximize performance. Demonstrated exceptional time management and verbal communication, fostering cross-functional teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Super Sandwich
04.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Cashier

Burger King
01.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

EMT Certification - Health Administration

Yale New Haven Sponsor Hospital Program
New Haven, CT
04.2024

High School Diploma - Health Administration

Wilbur Cross High School
New Haven, CT
06.2023

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Customer Service

Certification

CNA License

EMT Certification

Languages

Spanish
Professional Working
English
Native or Bilingual

Reference

Larissie (Boss): 203-908-5143

Steve (Boss): 203- 993-0395

Bri (coworker):203-751-5137

Timeline

Manager

Super Sandwich
04.2023 - Current

Cashier

Burger King
01.2022 - 03.2023

EMT Certification - Health Administration

Yale New Haven Sponsor Hospital Program

High School Diploma - Health Administration

Wilbur Cross High School

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Rosiely Rivera