Rosio Ceja
Oakland,CA
Summary
Accomplished accounting technician and customer service representative with a proven track record at City of Arcata, enhancing financial accuracy and customer satisfaction. Expert in Office 365 and G Suite, showcasing exceptional detail-oriented and creative problem-solving abilities. Achieved significant improvements in financial reporting and customer account management, demonstrating a positive and professional approach.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NTS Traffic Solutions
09.2023 - 03.2024
- Processed invoices, payments and deposits in an accurate and timely manner.
- Maintained customer account records by updating information such as contact details, payment history, and credit limits.
- Performed general office duties such as filing, photocopying, faxing, and scanning documents.
- Answered incoming calls and responded to customer inquires.
Accounting Technician
City of Arcata
05.2022 - 08.2023
- Maintained a thorough understanding of Generally Accepted Accounting Principles.
- Updated journal entries to ensure accurate reporting of transactions in Springbrook.
- Prepared bank reconciliations on a regular basis.
- Created ad-hoc financial reports as requested by the City Finance Director in Excel Spreadsheets.
- Provided support to other departments regarding financial matters.
Education
Bachelor of Arts - Business Administration
Humboldt State University
Arcata, CA05.2022
Skills
- Creative Problem Solving
- Detail-Oriented
- Positive and Professional
- Verbal Communication
- Accounting Support
- G Suite
- Office 365
- Springbrook
Leadership
Summer Volunteer, The Crucible (Art Studio)
Oakland, CA
- Assisted The Crucible staff during the Youth Summer Program for 4 weeks in Youth Chibi, Youth Woodworking, and Ceramic Classes.
- Acquired a total of 65 hours of volunteer service.
Program Director, A.R.T. Program (Y.E.S. House)
Arcata, CA
- Planned and facilitated weekly volunteer meetings, scheduled office hours with co-director, and volunteered at local middle school after-school program.
- Recruited, screened, and trained new program volunteers.
- Regularly attended Monday Night Meetings with all other YES House program directors and coordinators.
References
Provided upon request.
Timeline
Customer Service Representative
NTS Traffic Solutions
09.2023 - 03.2024
Accounting Technician
City of Arcata
05.2022 - 08.2023
Bachelor of Arts - Business Administration
Humboldt State University
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