Rosita Joseph
Brooklyn,New York
Summary
Human resources and operations leader with experience supporting employee lifecycle needs across recruitment, employee relations, HRIS management, payroll, benefits, and compliance. Partners with managers to resolve policy issues, coach through feedback discussions, and support onboarding and reviews. Brings a practical, people-centered approach to improving team productivity, service quality, and HR operations.
Overview
25
25
years of professional experience
Work History
Office Manager and Human Resources
Home Design Center
07.2025 - Current
- Managed employee relations cases and guided managers through policy issues.
- Administered recruitment, interviewing, and onboarding processes for new hires.
- Led compliance efforts for labor laws, workplace policies, and training.
- Conducted performance reviews and supported supervisor feedback discussions.
- Coordinated payroll, benefits, and leave administration with HR systems.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Senior Human Resources Manager
Decorplanet A Renovations Brand Company
08.2018 - 01.2023
- Managed employee relations, resolving conflicts through effective communication and mediation techniques.
- Ensured compliance with labor laws and regulations, safeguarding company interests while promoting fair practices.
- Managed complex HR projects, enhancing organizational effectiveness and collaboration across teams.
- Analyzed HR metrics to identify trends, informing strategic decisions for workforce planning and resource allocation.
- Developed customized training modules to close skill gaps and enhance workforce capabilities.
- Facilitated communication between departments, addressing concerns promptly to foster harmonious work relationships.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Director of Human Resources and Operations Manager
Juan Valdez Cafes
01.2006 - 07.2018
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized staffing schedules, aligning labor coverage with customer traffic and sales patterns to improve service efficiency.
- Directed daily cafe operations to maintain service consistency, inventory control, and opening and closing standards.
- Improved customer satisfaction by establishing communication channels and promptly addressing concerns.
- Directed recruiting, selection, and onboarding for Juan Valdez Cafes locations.
- Oversaw compensation, benefits, and payroll coordination for café personnel.
- Developed employee orientation and training programs for new hires.
- Developed HR policies aligned with compliance, labor law, and company standards.
Human Resources Specialist
First Consulting Group
02.2002 - 12.2005
- Provided human resources support services to information technology team, ensuring consistent HR coverage for consultant operations at New York Presbyterian Hospital.
- Administered onboarding, background checks, and new hire paperwork for consulting staff.
- Supported recruiting workflow by scheduling interviews, tracking candidates, and preparing offer documents.
- Coordinated benefits enrollment and eligibility changes, addressing employee support inquiries to enhance overall employee experience.
- Maintained HRIS records with accurate employee data, job changes, and separation updates to support efficient HR operations.
Education
Bachelor of Science - Human Resource Management
St. Josephs College
Collegeville, INSkills
- Employee relations
- Recruitment strategy
- Onboarding
- Performance reviews
- Payroll coordination
- Benefits administration
- HRIS management
- Regulatory compliance
- Administrative management
- Staffing and scheduling
- Training development
- Employee communication
Timeline
Office Manager and Human Resources
Home Design Center
07.2025 - Current
Senior Human Resources Manager
Decorplanet A Renovations Brand Company
08.2018 - 01.2023
Director of Human Resources and Operations Manager
Juan Valdez Cafes
01.2006 - 07.2018
Human Resources Specialist
First Consulting Group
02.2002 - 12.2005
Bachelor of Science - Human Resource Management
St. Josephs College