Ross Boone
Los Angeles ,CA
Summary
A Dynamic Front Office Supervisor with a proven track record at Proper Hotel, excelling in guest relations and team leadership. Enhanced service quality through effective training and complaint resolution, achieving a notable increase in customer satisfaction. Skilled in financial reporting and audit processes, demonstrating strong attention to detail and problem-solving abilities.
Overview
2027
2027
years of professional experience
Work History
Night Audit Supervisor
Aimbridge Hospitality
- Analyzed nightly reports for discrepancies, ensuring compliance with hotel policies and procedures.
- Received and transferred incoming phone calls via switchboard.
- Ran Night Audit reports efficiently and secured hotel unofficially.
Sales Agent
24 Hour Fitness
- Assisted members with fitness goals, providing personalized support and recommendations.
- Conducted tours of facilities, showcasing equipment and amenities to potential clients.
- Processed membership applications and renewals efficiently, ensuring accuracy in data entry.
- Collaborated with team members to maintain a clean and welcoming environment for all guests.
Front Office Supervisor/Manager
Proper Hotel
Los Angeles, CA
04.2024 - Current
- Supervised front desk operations, ensuring efficient guest check-ins and check-outs.
- Trained and mentored front office staff, enhancing service quality and team performance.
- Resolved guest complaints promptly, improving overall customer satisfaction ratings.
- Resolve all remaining open folios, complete excel sheets, input Marriott points & close Marriott GXP cases.
Night Audit Supervisor
Proper Hotel
Los Angeles
04.2024 - Current
- Supervised night audit operations, ensuring accurate financial reporting and guest satisfaction.
- Implemented process improvements to enhance operational efficiency during night shifts.
- Monitored front desk activities, addressing guest inquiries and resolving issues promptly.
Retail Sales Associate
Dollar Tree
Culver City
12.2017 - 12.2019
- Assisted customers with product selection and queries to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Stocked merchandise on shelves and ensured proper product placement for visibility.
- Collaborated with team members to achieve daily sales goals and improve service standards.
- Handled customer complaints professionally, resolving issues to retain satisfaction.
Education
Communications
Santa Monica College
Santa Monica, CASkills
- Guest relations management
- Complaint management
- Team leadership capabilities
- Cash handling experience
- Adjustment processing
- Strong work ethic
- Teamwork and collaboration
- Guest services
- Training and mentoring
- Complaints management
- Property management
- Office supervision
- Posting charges
- Safety and security procedures
- Hospitality service expertise
- Occupancy rates analysis
- Analytical thinking
- Oral and written communications
- Account reconciliation
- Staff training
- Ledger updates
- Complaint resolution
- Processing registrations
- Reception management
- Clerical duties
- Daily transactions review
- Generating reports
- Administrative
- Inventory oversight
- Finance
- Audit reporting
- Overseeing front desk
Timeline
Front Office Supervisor/Manager
Proper Hotel
04.2024 - Current
Night Audit Supervisor
Proper Hotel
04.2024 - Current
Retail Sales Associate
Dollar Tree
12.2017 - 12.2019
Night Audit Supervisor
Aimbridge Hospitality
Sales Agent
24 Hour Fitness
Communications
Santa Monica College