Ross Bounds
Panama City,FL
Summary
Fast-learning student with significant experience in customer service, the food industry, and stressful environments. Well-mannered, patient, and very efficient at adapting to and optimizing new tasks.
Overview
3
3
years of professional experience
Work History
Server
Carrabba's Italian Grill
05.2022 - 08.2024
- Service with an emphasis on the quality of the interactions with guests and indulging in their requests
- Averaged more than $2000 in upsells per month in alcohol, deserts, and take-home meals
- Gave recommendations to customers that will benefit them and the business
Handled extreme traffic rushes after the Daytona 500 and the various events they held in the racetrack - Memorized a lengthy menu, including a list of their contained ingredients and allergens
- Extensive alcohol service training: knowing when a customer needs to be politely cut off, etc...
Server
Olive Garden
11.2021 - 05.2022
- Served in a consistently high-stress environment
- Regimented my interactions with customers for better time-efficiency while maintaining respect and a positive atmosphere
- Balanced food prepping and customer service at the same time, i.e. making salads, cooking bread, pouring soups
- De-escalated difficult situations for customers and coworkers on a daily basis
- Learned to handle very large parties of 20-30 while keeping everyone happy
Server
Po-Folks
05.2021 - 07.2021
- Service with a focus on being friendly and making people feel at home
- Managed the restaurant for long periods of time as the only server
- Learned how to host in addition to serving simultaneously
- Dealt with extensive back-of-house problems, such as 50-minute wait times for food and easing customers during that time
Education
No Degree - Aerospace Engineering
Embry-Riddle Aeronautical University
Daytona Beach, FLSkills
- POS operation
- Positive and professional
- Suggestive selling
- Menu item recommendation
- Quality control
- Strong work ethic
- Menu knowledge
- Cool under pressure
Timeline
Server
Carrabba's Italian Grill
05.2022 - 08.2024
Server
Olive Garden
11.2021 - 05.2022
Server
Po-Folks
05.2021 - 07.2021
No Degree - Aerospace Engineering
Embry-Riddle Aeronautical University
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