Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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Ross Buzzell

Ross Buzzell

St. Louis,MO

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

18
18
years of professional experience

Work History

Business Analyst

Citi Bank
01.2024 - Current
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Home Loan Specialist

PennyMac Loan Services
03.2021 - 01.2024
  • Worked closely with title companies to ensure all necessary documentation was obtained for successful closings.
  • Streamlined loan application procedures for smoother client experiences and faster approvals.
  • Educated first-time homebuyers on available resources such as down payment assistance programs or low-interest loans tailored to their unique circumstances.
  • Negotiated favorable terms for borrowers, advocating for their best interests at every stage of the transaction process.

Independent Contractor

Archimedes Books
02.2018 - Current
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.


Team Member (Seasonal Hire)

Hobby Lobby
10.2020 - 02.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Partner Sales Representative (RFL: Laid off due to Pandemic)

Abstrakt Marketing Group
11.2019 - 10.2020
  • Boosted deal closure rate by creating effective proposals addressing unique partner requirements.
  • Established a robust pipeline of potential partners through diligent prospecting efforts, ultimately driving organizational growth.
  • Created valuable content for partner enablement materials, enhancing their understanding of products and services offered.
  • Delivered comprehensive product training to partners, leading to increased product knowledge and confidence in selling solutions.

Shift Supervisor (RFL: Relocated to Missouri)

Starbucks
03.2017 - 11.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Food and Beverage Supervisor (RFL: Relocated to California)

Hyatt at the Arch St. Louis, MO.
05.2015 - 03.2017
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Marketing representative and coordinating planner (RFL: Film production ended)

Unique Creations Company
09.2014 - 05.2015
  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

Information Systems (IT) & Consular (Summer position)

U.S. Embassy, Paris, France
06.2011 - 08.2014
  • Conducted comprehensive system audits on regular basis.
  • Managed development of system protocols to deliver complete and persistent data set.
  • Monitored performance metrics, identifying trends and patterns that informed strategic decision-making for IT resource allocation.
  • Identified copious staff skills advancement opportunities across all company departments.

Consular- VISAs and passports (Summer position)

U.S. Embassy, Stockholm, Sweden
06.2006 - 08.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Masters - Communications, Conflict and Dispute Resolution

Missouri State University
Springfield, MO
01.2015

Bachelor of Arts - Mass Communication: Media

Southwest Baptist University
Bolivar, MO
01.2013

Diploma - International Economics (Swedish college prep school, years 11-13)

Sigtunaskolan Humanistiska Läroverket
Sigtuna Sweden
01.2009

Skills

  • Data Analysis
  • Requirements Gathering
  • Microsoft Office Suite
  • Project Management
  • Workflow Analysis
  • Strategic Planning
  • Data Mapping
  • Operations Management

Activities

Swedish, Author of Amazon's best-selling series Legends Online and Legacy Earth. Finalist in multiple screen writing competitions including Big Break Screenwriting Contest., Computers, cooking, traveling, filmography, writing and weight training., Experienced and proficient all programs in the Microsoft Office Suite, Zendesk and other ticketing software and editing software for photos and videos.

Languages

Swedish
Professional Working

Timeline

Business Analyst

Citi Bank
01.2024 - Current

Home Loan Specialist

PennyMac Loan Services
03.2021 - 01.2024

Team Member (Seasonal Hire)

Hobby Lobby
10.2020 - 02.2021

Partner Sales Representative (RFL: Laid off due to Pandemic)

Abstrakt Marketing Group
11.2019 - 10.2020

Independent Contractor

Archimedes Books
02.2018 - Current

Shift Supervisor (RFL: Relocated to Missouri)

Starbucks
03.2017 - 11.2019

Food and Beverage Supervisor (RFL: Relocated to California)

Hyatt at the Arch St. Louis, MO.
05.2015 - 03.2017

Marketing representative and coordinating planner (RFL: Film production ended)

Unique Creations Company
09.2014 - 05.2015

Information Systems (IT) & Consular (Summer position)

U.S. Embassy, Paris, France
06.2011 - 08.2014

Consular- VISAs and passports (Summer position)

U.S. Embassy, Stockholm, Sweden
06.2006 - 08.2009

Masters - Communications, Conflict and Dispute Resolution

Missouri State University

Bachelor of Arts - Mass Communication: Media

Southwest Baptist University

Diploma - International Economics (Swedish college prep school, years 11-13)

Sigtunaskolan Humanistiska Läroverket

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Ross Buzzell