Ross Hood
Grand Blanc
Summary
Dynamic operations leader with a proven track record at Chick-fil-A, excelling in strategic planning and process improvement. Adept at mentoring teams and enhancing performance through innovative solutions to create direct value. Recognized for driving operational efficiency and fostering a culture of safety, while successfully managing business peripheries for more efficient indirect value.
Overview
11
11
years of professional experience
Work History
Director of Operations
Chick-fil-A I-75 and Miller Road
08.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Mentored and coached team members to foster productive and engaging work environment.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Marketing Director
Chick-fil-A Thompson Square
08.2014 - 07.2023
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Created content and promotional materials to drive engagement and conversions.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Achieved substantial growth in social media followers and engagement by curating compelling content and leveraging analytics for content strategy.
Social Media Intern
American Planning Association - Technology Div.
08.2021 - 05.2022
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customer
- Researched relevant industry trends to develop engaging, topical social media content.
- Analyzed social media performance metrics, identifying trends and opportunities for improvement.
- Drafted and distributed press releases, blog posts and related content to increase media coverage.
- Ensured compliance with social media guidelines and policies, safeguarding brand's reputation.
- Developed content calendar to maintain balance of promotional and informative posts.
Education
Master of Arts - Urban And Regional Planning
University of Florida
Gainesville, FL05-2026
Bachelor of Arts - Communication And Media Studies.
University of Arkansas
Fayetteville, AR05-2021
Skills
- Operations oversight
- Strategic planning
- Process improvement
- Leadership training
- Performance analysis
- Hiring and onboarding
- Schedule management
- Inventory tracking and management
Timeline
Director of Operations
Chick-fil-A I-75 and Miller Road
08.2023 - Current
Social Media Intern
American Planning Association - Technology Div.
08.2021 - 05.2022
Marketing Director
Chick-fil-A Thompson Square
08.2014 - 07.2023
Master of Arts - Urban And Regional Planning
University of Florida
Bachelor of Arts - Communication And Media Studies.
University of Arkansas
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