Rossmery Medina
Coral Gables
Summary
Adept at navigating high-pressure environments, I leveraged my bilingual capabilities and exceptional customer service management skills at Swissport USA and Faucett Airlines-Peru to enhance passenger satisfaction and safety. My achievements include designing customized training plans and efficiently resolving passenger issues, showcasing my strong organizational skills and empathetic communication.
Overview
18
18
years of professional experience
Work History
Passenger Service Agent
Swissport USA
09.2000 - 07.2011
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Training Coordinator
Swissport USA
09.2000 - 07.2011
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
Flight Attendant
Faucett Airlines-Peru
01.1994 - 03.1997
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Commercial Aviation Technician -
Instituto De Aviación Comercial AVIA
Lima,PERU03-1993
High School Diploma -
Maria Curie High School
Lima,Peru12-1990
Skills
- Passenger Assistance
- Customer Service Management
- Strong Organization
- Great ability to maintain accurate records and files
- Able to finish all the assigned work inside given limit and attain inmediate and long terms goals
- Bilingual ( Spanish and English )
Timeline
Passenger Service Agent
Swissport USA
09.2000 - 07.2011
Training Coordinator
Swissport USA
09.2000 - 07.2011
Flight Attendant
Faucett Airlines-Peru
01.1994 - 03.1997
Commercial Aviation Technician -
Instituto De Aviación Comercial AVIA
High School Diploma -
Maria Curie High School
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