Rostislav Sinsky
Supervisor
Sterling Heights,MI
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Associate Department Supervisor
Home Depot
SHELBY TOWNSHIP, United States
10.2017 - Current
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
- Reported to senior management on organizational performance and progress toward goals.
Professional Debt Collector
Five Lakes Agency
Troy, MI
02.2014 - 05.2015
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Identified and contacted customers with overdue accounts to address payment status.
Legal Collections Officer
Shermeta, Adams & Von Allman
Troy, MI
02.2010 - 02.2014
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Trained new team members on scripts, company services, and collection strategies.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Education
Graphic Communications
Baker College
Auburn Hills, MI 09.2005 - 07.2006
MOUS Certified - Business Management & Marketing
Otech
Pontiac, MI 09.2004 - 07.2005
High School Diploma -
Rochester High School
Rochester, MI 09.1999 - 06.2003
Skills
Policy and procedure modification
Relationship building
Workflow planning
Scheduling
Excellent multi-tasking ability
Project Management
Performance improvement
Organizational skills
Staff Management
Timeline
Associate Department Supervisor
Home Depot
10.2017 - Current
Professional Debt Collector
Five Lakes Agency
02.2014 - 05.2015
Legal Collections Officer
Shermeta, Adams & Von Allman
02.2010 - 02.2014
Graphic Communications
Baker College
09.2005 - 07.2006
MOUS Certified - Business Management & Marketing
Otech
09.2004 - 07.2005
High School Diploma -
Rochester High School
09.1999 - 06.2003