Michelle Smith
Administrative Manager
Tampa,FL
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving goals by streamlining tasks, monitoring employee performance and coaching staff on effective customer service methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
Work History
Department Supervisor
Moffitt Cancer Center
Tampa, FL
01.2020 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw daily operational performance of two administrative support teams.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted culture focused on encouraging staff to develop skills and abilities.
Department Coordinator
Moffitt Cancer Center
Tampa, FL
04.2014 - 12.2021
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help program evolve and grow.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Data Research Analyst
Moffitt Cancer Center
Tampa, LA
07.2011 - 04.2014
- Improved data collection methods by designing surveys, polls and other instruments.
- Ran statistical analyses within software to process large datasets.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Home Health Manager
Gentiva Health Services Inc.
Lecanto, FL
08.2008 - 06.2011
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Education
Associate of Arts - Business Administration
Rasmussen University
Online 07.2022 - Current
Certificate - Ethical And Inclusive Leadership
University of South Florida
Tampa, FL 10.2021 - 10.2021
Certificate - Diversity And Inclusion Management
University of South Florida
Tampa, FL 05.2021 - 05.2021
Certificate - Health And Massage
SpaTech Institute
Westborough 01.2006 - 01.2007
Skills
Training and mentoring
Data analytics
Presentation design
Policy and procedure modification
Strategic planning
Certification
Clinical associations of mucin 1 in human lung cancer and precancerous lesions A Saltos, F Khalil, M Smith, J Li, M Schell, SJ Antonia… - Oncotarget, 2018 - ncbi.nlm.nih.gov
Timeline
Associate of Arts - Business Administration
Rasmussen University
07.2022 - Current
Certificate - Ethical And Inclusive Leadership
University of South Florida
10.2021 - 10.2021
Certificate - Diversity And Inclusion Management
University of South Florida
05.2021 - 05.2021
Department Supervisor
Moffitt Cancer Center
01.2020 - Current
Department Coordinator
Moffitt Cancer Center
04.2014 - 12.2021
Data Research Analyst
Moffitt Cancer Center
07.2011 - 04.2014
Home Health Manager
Gentiva Health Services Inc.
08.2008 - 06.2011
Certificate - Health And Massage
SpaTech Institute
01.2006 - 01.2007