Rosy Akter

• Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
• Greeted guests promptly and provided courteous service at front counter and drive-thru.
• Maintained order accuracy by confirming menu selections, modifications, and special requests.
• Balanced cash drawer and resolved payment discrepancies following register procedures.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Followed food safety and cleanliness standards to maintain organized front-end operations.
• Restocked condiments, cups, and supplies to keep service area ready for customers.

• Processed customer orders accurately using POS system and handled cash, card, and mobile payments.
• Greeted guests promptly and provided courteous service at front counter and drive-thru.
• Maintained order accuracy by confirming menu selections, modifications, and special requests.
• Balanced cash drawer and resolved payment discrepancies following register procedures.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Followed food safety and cleanliness standards to maintain organized front-end operations.
• Restocked condiments, cups, and supplies to keep service area ready for customers.

• Coordinated with kitchen staff to ensure timely order delivery during high-volume periods.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Promoted menu items, combos, and add-ons to support sales and guest satisfaction.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Improved efficiency, organized checkout area for optimal workflow.
• Increased sales of promotional items by informing customers about current offers.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Reduced processing errors by meticulously following transaction procedures.
• Assisted in inventory management, contributing to reduction in stock discrepancies.

• Collected patient histories, vital signs, and chief complaints for podiatry appointments.
• Assisted during examinations and in-office procedures, preparing instruments and treatment rooms.
• Documented clinical notes and updates in electronic health records with accuracy.
• Sterilized medical instruments and maintained clean, organized exam areas.
• Educated patients on post-visit care, footwear guidance, and treatment instructions.
• Scheduled follow-up appointments and coordinated patient flow for efficient daily operations.
• Processed referrals, prior authorizations, and insurance-related paperwork for visits.
• Managed incoming calls, appointment questions, and front-desk support with professionalism.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Medical Billing and Coding

Phlebotomist

EKG Technician