Hi, I’m
Rotaira Bowers
Lewisville,TX
Overview
9
years of professional experience
Work History
Apex systems
Trust & Safety Agent (Moderator)
08.2022 - Current
Job overview
- As a Safety Agent dedicated to the defense of our user base against bad actors, working with content across social and gaming platforms, making important decisions to keep the community safe.
Genpact
Social Media Content Moderator
10.2021 - 08.2022
Job overview
- Responsible for analyzing and reviewing user profiles, videos, and text-based content, ensuring ethical standards and legal compliance of digital businesses.
U.S. Census Bureau
Personnel/ Payroll Clerk
03.2020 - 01.2021
Job overview
- Performed administrative activities, assisted with recruitment, monitored payroll processing, and communicated with internal and external customers.
Aspira
Customer Service Representative
10.2019 - 02.2020
Job overview
- Assisted government employees and retirees with their Thrift Saving Account, providing excellent customer service and guidance on account navigation.
Internal Revenue Service
Contact Representative
12.2015 - 06.2019
Job overview
- Resolved issues related to tax administration, provided administrative and technical assistance, and communicated with taxpayers and government officials.
Education
Concorde Career CollegeMemphis, TN
Associate in Medical
02.2015
Skills
- Customer service
- Transcription
- EHR
- Excel
- Microsoft Word
- Call Center
- Clerical Experience
- Data Entry
- Interviewing
- 10 Key Data Entry
- Payroll
- Typing
- Recruiting
- Human Resources
- Materials Handling
- Office Management
- Administrative Experience
Assessments
- Call Center Customer Service, Proficient, 08/19
- Customer Focus & Orientation, Expert, 08/19
- HR: Compensation & Benefits, Proficient, 12/20
- Data Entry: Accuracy, Highly Proficient, 12/20
Personal Information
Authorized To Work: US for any employer
Timeline
Trust & Safety Agent (Moderator)
Apex systems
08.2022 - Current
Social Media Content Moderator
Genpact
10.2021 - 08.2022
Personnel/ Payroll Clerk
U.S. Census Bureau
03.2020 - 01.2021
Customer Service Representative
Aspira
10.2019 - 02.2020
Contact Representative
Internal Revenue Service
12.2015 - 06.2019
Concorde Career College
Associate in Medical