As a Safety Agent dedicated to the defense of our user base against bad actors, working with content across social and gaming platforms, making important decisions to keep the community safe.
Genpact
Richardson, TX
Social Media Content Moderator
10.2021 - 08.2022
Job overview
Responsible for analyzing and reviewing user profiles, videos, and text-based content, ensuring ethical standards and legal compliance of digital businesses.
U.S. Census Bureau
Irving, TX
Personnel/ Payroll Clerk
03.2020 - 01.2021
Job overview
Performed administrative activities, assisted with recruitment, monitored payroll processing, and communicated with internal and external customers.
Aspira
Dallas, TX
Customer Service Representative
10.2019 - 02.2020
Job overview
Assisted government employees and retirees with their Thrift Saving Account, providing excellent customer service and guidance on account navigation.
Internal Revenue Service
Dallas, TX
Contact Representative
12.2015 - 06.2019
Job overview
Resolved issues related to tax administration, provided administrative and technical assistance, and communicated with taxpayers and government officials.