ROUISA BORINAGA
San Diego,CA
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Pharmerica Pharmacy
San Diego
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Streamlined workflow processes by collaborating with pharmacy team members to prioritize prescription orders according to urgency.
Certified Pharmacy Technician
Edgemoor San Diego County Hospital
Santee, CA
01.2022 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Richard Donovan State Prison Pharmacy
San Diego, CA
11.2020 - 12.2021
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Certified Pharmacy Technician
CVS Pharmacy
Imperial Beach, CA
05.2020 - 11.2020
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Intern
Plaza Pharmacy
National City, CA
01.2020 - 05.2020
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
Education
License in Pharmacy Technician
San Diego Job Corps Center
San Diego, CAHigh School Diploma -
Mar Vista High School
Imperial Beach, CA05.2018
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Data Entry
- Pharmaceutical knowledge
- Inventory Management
- Prescription Filling and Labeling
- Pharmacy Management Software
- Customer Service
license
CA PHARMACY TECHNICIAN LICENSE
TCH # 176908
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Pharmacy Technician
Pharmerica Pharmacy
09.2024 - Current
Certified Pharmacy Technician
Edgemoor San Diego County Hospital
01.2022 - 05.2024
Certified Pharmacy Technician
Richard Donovan State Prison Pharmacy
11.2020 - 12.2021
Certified Pharmacy Technician
CVS Pharmacy
05.2020 - 11.2020
Pharmacy Intern
Plaza Pharmacy
01.2020 - 05.2020
License in Pharmacy Technician
San Diego Job Corps Center
High School Diploma -
Mar Vista High School