Rowan Madrzykowski
Toledo
Summary
I am creative and well-versed in social media and content creation. I would like to grow my experience in social media marketing, by storytelling and brand building. I have an acute knowledge of trends and will leverage them to the best of my ability. I am passionate about creating engaging content having spent many years posting on social media platforms (X, Instagram, Facebook, TikTok, Tumblr).
Overview
1
1
year of professional experience
Work History
Hostess
Ye Olde Durty Bird
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering greeting guests, and updating reservation logs simultaneously.
- Supported servers with keeping the dining area ready for every guest.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Receptionist
Lexus of Toledo
09.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phones promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
Education
Communicatons
University of Toledo
Toledo, OH01-2027
High School Diploma -
Saint Ursula Academy
Toledo, OH05-2023
Skills
- Customer service
- Organization skills
- Effective multitasking
- Detail-oriented
- Interactive communication skills
- Editing short-form content
- Verbal electronic communication
- Written communication
- Writing ability
- Willing to lean
Languages
French
Limited Working
Timeline
Hostess
Ye Olde Durty Bird
07.2024 - Current
Receptionist
Lexus of Toledo
09.2023 - 01.2024
Communicatons
University of Toledo
High School Diploma -
Saint Ursula Academy
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