ROWAN TROSKY
EMS
Carmel Valley
Summary
Dynamic professional with a strong work ethic and determination, experienced as a Front Desk Agent at Bernardus Lodge and Spa. Proven ability to enhance guest satisfaction through exceptional service and effective problem-solving. Certified EMT with a solid foundation in teamwork and communication, ensuring safety and well-being in diverse environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Front Desk Agent/Concierge
Bernardus Lodge and Spa
Carmel Valley
03.2025 - 08.2025
- Delivered exceptional guest services by welcoming guests, managing check in/check out procedures, and addressing inquiries to create seamless and positive experiences.
- Coordinated concierge services such as booking tours, making restaurant reservations, and arranging transportation, contributing to enhanced guest satisfaction and loyalty.
- Processed reservations and billing using property management systems (ex. Opera), resolving discrepancies to ensure accurate financial transactions.
- Partnered with housekeeping and maintenance to promptly address guest requests and resolve issues, ensuring comfort and upholding high service standards.
Research Assistant
University of California Davis (Communication Department)
Davis
06.2024 - 12.2024
- Conducted extensive reviews of existing research on a given topic.
- Facilitated setup and execution of interviews and surveys for primary research.
- Collected qualitative and quantitative data to support research studies.
- Organized research materials and summarized findings in comprehensive reports.
Food Runner/Busser
Woody's At The Airport
Monterey
06.2021 - 09.2023
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Supported servers by addressing guests' needs, facilitating smooth service during peak hours.
- Kept dining areas clean and organized, enhancing overall atmosphere for patrons.
Camp Counselor, Summer Sports
Nathan Trosky of Trosky Baseball
Carmel-by-the-Sea
06.2016 - 07.2019
- Ensured camper safety and well-being through diligent supervision during activities and downtime.
- Elevated camper engagement by designing and executing diverse sports activities.
- Encouraged teamwork and sportsmanship among campers through leading competitive games and team-building exercises.
- Cultivated supportive relationships with campers, encouraging personal growth and development.
Education
Emergency Medical Technician -
Monterey Peninsula College
Monterey12.2025
Bachelor of Arts - Communications
University of California Davis
Davis12.2024
Associate of Arts - Communications
Monterey Peninsula College
Monterey05.2023
High School Diploma -
Carmel High School
Carmel-by-the-Sea06.2020
No Degree - Communications
Santa Clara University
Santa ClaraAccomplishments
- Committed to play Division 1 College Baseball at Santa Clara University, 10/2018
- Made the Area Code Baseball Team in 2019 showcasing the best 200 high school players in the country
- Was selected as a research assistant for the Department Chair of Communication at UC Davis out of 250 applicants, 2024
- Graduated from University of California Davis with a Bachelor of Arts, 12/14/24
- Graduated from Monterey Peninsula College's EMT Program at the top of my class, 12/11/25
- Passed my NREMT (National Registry Exam) first try, 01/15/26
Skills
- Guest relations
- Customer service
- Conflict resolution
- Emergency response
- First aid training
- Strong work ethic
Locations
- Monterey, Monterey, CA
- Carmel-by-the-Sea, Carmel-by-the-Sea, CA
- Davis, Davis, CA
- Carmel Valley, Carmel Valley, CA
Certification
National Registry Emergency Medical Technicians
References
References available upon request.
Timeline
Front Desk Agent/Concierge
Bernardus Lodge and Spa
03.2025 - 08.2025
Research Assistant
University of California Davis (Communication Department)
06.2024 - 12.2024
Food Runner/Busser
Woody's At The Airport
06.2021 - 09.2023
Camp Counselor, Summer Sports
Nathan Trosky of Trosky Baseball
06.2016 - 07.2019
Emergency Medical Technician -
Monterey Peninsula College
Bachelor of Arts - Communications
University of California Davis
Associate of Arts - Communications
Monterey Peninsula College
High School Diploma -
Carmel High School
No Degree - Communications
Santa Clara University