Rowela Holding

• Assist Oregonians with their SNAP, TANF, ERDC and OHP inquiries via phone(online support)
• Schedule appointments and help Oregonians in applying benefits.
• Provide shadowing to new HSS1 employees.
• Part of District 14 Scheduling Team.
• Customer Service Guide

• Assist Oregonians with their SNAP, TANF, ERDC and OHP inquiries via phone(online support)
• Customer Service Guide
• Schedule appointments and help Oregonians in applying benefits

• Reviewed and approved contracts, expenditures and purchase orders.

• Maintained organized filing system of paper and electronic documents.
• Coordinated communications, including taking calls, responding to emails and
  interfacing with clients.

• Trained new team members in cash register operation, stock procedures and
  customer services
• Store in charge, implement store policies, responsible in banking the sales and
  monitoring the product inventory

• Provided accurate information about products, prices and services.
• Engaged customers in friendly, professional dialogue to determine needs.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Improved overall customer purchasing experiences to promote steady revenue.
• Demonstrated product features to align with customer needs.