Summary
Overview
Work History
Education
Skills
Timeline
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Rowen Mclaughlin

Arab,AL

Summary

Dynamic Front Desk Receptionist with proven expertise at Huntsville Pediatric Ophthalmology, excelling in customer service and appointment management. Recognized for exceptional attention to detail and effective communication, ensuring a welcoming environment. Skilled in insurance verification and patient history documentation, contributing to streamlined operations and enhanced patient experiences.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

True Dermatology
Cullman, AL
10.2024 - Current

Front Desk Receptionist

Huntsville Pediatric Ophthalmology & Adult Strabismus
Huntsville, AL
04.2024 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Optician

Holcomb Laser Center
Cullman, AL
05.2020 - 04.2023
  • Guided customers in choosing frames and lenses suited to vision needs and personal style.
  • Measured eye and facial dimensions accurately to guarantee correct eyewear fit.
  • Adjusted, repaired, and maintained eyeglasses for optimal performance.
  • Managed inventory of eyewear, lenses, and accessories efficiently.
  • Filed exams, glasses, and contact orders with insurance providers.

Education

LifeGate Academy
Madison, AL
2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Insurance verification
  • Computer skills
  • Insurance billing
  • Patient history documentation
  • Insurance approvals
  • Patient testing
  • Excellent communication

Timeline

Front Desk Receptionist

True Dermatology
10.2024 - Current

Front Desk Receptionist

Huntsville Pediatric Ophthalmology & Adult Strabismus
04.2024 - 10.2024

Optician

Holcomb Laser Center
05.2020 - 04.2023

LifeGate Academy
Rowen Mclaughlin