Rowena Gabrillo
Long Beach,CA
Summary
Proven Operations Manager with a track record of enhancing client relationships and process improvements at America Pacific Container Line, Inc. Expert in operations monitoring and a specialist in customer relations, I've successfully negotiated with vendors and led cross-functional teams to exceed goals. My strategic approach and negotiation skills have significantly contributed to operational efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Operations Manager
America Pacific Container Line, Inc.
Long Beach, CA
08.2000 - Current
- Formed and sustained strategic relationships with clients.
- Addressed customer concerns with suitable solutions.
- Process arrival notices 5 days before vessel arrive
- Do the monthly reconciliation of the agents.
- Check the daily balance in the bank (debit and credit).
- Submit account receivables and payables to the accountant every month.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Delegated work to staff, setting priorities and goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Electronics And Communications Engineering
Feati University
Manila, PhilippinesSkills
- Performance reporting
- Client relationships
- Operations monitoring
- Process improvements
- Customer relations specialist
- Account recordkeeping
- Client relations
- Negotiation
Languages
English
Professional
Tagalog
Professional
Timeline
Operations Manager
America Pacific Container Line, Inc.
08.2000 - Current
Bachelor of Science - Electronics And Communications Engineering
Feati University
Similar Profiles
BABU CHINTAKUNTABABU CHINTAKUNTA
Asst. General Manager at MAXICON CONTAINER LINE, Maxicon Container Line LLCAsst. General Manager at MAXICON CONTAINER LINE, Maxicon Container Line LLC
Lek Hang LeungLek Hang Leung
Management Trainee at Orient Overseas Container Line LtdManagement Trainee at Orient Overseas Container Line Ltd
Manikantha Raju VatsavaiManikantha Raju Vatsavai
SOFTWARE ENGINEER at AWATAC CONTAINER LINE PVT LTDSOFTWARE ENGINEER at AWATAC CONTAINER LINE PVT LTD