Roxana Chica
Summary
Health administration professional with a strong focus on organization and communication. Demonstrated expertise in managing medical records, coordinating schedules, and optimizing office operations. Collaborative team player with a results-driven approach, able to adapt to changing demands. Proficient in patient interaction, data entry, and ensuring compliance with healthcare regulations. Recognized for reliability and commitment to achieving optimal outcomes.
Overview
4
4
years of professional experience
Work History
Behavioral Health Administrative Assistant
Fair Haven Community Health Care
11.2023 - Current
- Contributed to a positive workplace culture by collaborating effectively with colleagues from diverse professional backgrounds.
- Collected, sorted and distributed mail, messages, and courier deliveries.
- Served as a reliable resource for patients seeking information on available services, payment options, or facility amenities.
- Organized medical records, ensuring easy access for healthcare providers during patient consultations and promoting timely decisionmaking.
- Enhanced patient satisfaction through prompt attention to inquiries and concerns, addressing issues both in-person and via phone or email.
Patient Access Representative
Fair Haven Community Health Center Pediatric
07.2022 - 11.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Problem Solver
Amazon.com
06.2020 - 06.2022
- Troubleshoot and resolve problems that an associate encounters with inventory including printing ASIN labels, damage out products and adding expiration dates to food and health products
- Resolve issues in a timely manner
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Education
High school diploma - Law
Wilbur Cross High School
New Haven, CT06.2020
Skills
- HIPAA Compliance Understanding
- Time management mastery
- Multitasking proficiency
- Customer Service
- Patient Scheduling
- Administrative support experience
Languages
Spanish
Native or Bilingual
Timeline
Behavioral Health Administrative Assistant
Fair Haven Community Health Care
11.2023 - Current
Patient Access Representative
Fair Haven Community Health Center Pediatric
07.2022 - 11.2023
Problem Solver
Amazon.com
06.2020 - 06.2022
High school diploma - Law
Wilbur Cross High School
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