Roxana Coronado
Summary
Dynamic professional with extensive experience at United Food and Commercial Workers Union Local 2, adept at conflict resolution and employee counseling. Proven ability to manage complex immigration applications and maintain organized filing systems. Bilingual communicator with strong organizational skills, committed to enhancing workplace efficiency and employee satisfaction.
Overview
10
10
years of professional experience
Work History
Secretary
United Food and Commercial Workers Union Local 2
Guymon, OK
06.2021 - Current
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Communicated regularly with clients via phone, email or mail regarding the progress of their cases.
- Entered data into and managed litigation databases and Excel spreadsheets.
- Prepare and submit immigration petitions and applications.
- Help employees call Lincoln Financial Group and start a Family and Medical Leave Act (FMLA) claim.
- Set up employees with a 401K account.
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
- Collaborated with human resources personnel to ensure that all employee benefits are being administered properly.
- Assisted union members in filing grievances and preparing for hearings.
- Managed communication between the employer and union representatives during contract negotiations.
- Participated in negotiations with employers over changes in wage rates, overtime rules, vacation time allotments.
- Conducted training sessions for new hires on their rights as a union member.
- Attended monthly meetings with management to review contract compliance and address employee concerns.
- Resolved conflicts between union members and management through mediation sessions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Fabrication Lead
Seaboard Foods Processing Plant
Guymon, OK
07.2016 - 05.2021
- Enforced adherence to company policies regarding health and safety regulations in the workplace.
- Ensured all safety protocols were followed in the fabrication shop at all times.
- Set up and operated production machinery according to specific standards and protocols of company.
- Managed the scheduling of production runs in order maximize efficiency while minimizing costs.
- Resolved technical issues related to fabrication process by troubleshooting machine malfunctions.
- Organized materials, tools and equipment needed for fabrication operations.
- Assigned tasks to team members, monitored performance and provided feedback for improvement.
- Produced quality products by palletizing, packaging and assembling finished items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
Dollar General Store
Hooker, OK
02.2015 - 07.2016
- Handled stressful situations calmly and proficiently.
- Conducted performance reviews for team members.
- Led team employees, ensuring high productivity and excellent customer service.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Hardesty Schools
Hardesty, OK05-2016
Skills
- Microsoft Office
- Microsoft Word
- Fluent in two languages
- Data entry
- Filing systems
- Spreadsheet management
- Immigration applications
- Employee counseling
- Conflict resolution
- Customer service
- Organizational skills
- Phone etiquette
- Supply restocking
- Legal documentation and reporting
- Multitasking and time management
- Client communication
Timeline
Secretary
United Food and Commercial Workers Union Local 2
06.2021 - Current
Fabrication Lead
Seaboard Foods Processing Plant
07.2016 - 05.2021
Manager
Dollar General Store
02.2015 - 07.2016
High School Diploma -
Hardesty Schools
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