Roxana Delgado-Aleman
Weslaco,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bell Finance
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Examined customer loan applications for loan approvals and denials.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
Assistant Manager
South Texas College
10.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Arts - Spanish Teacher Education
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Associate of Arts - Spanish
South Texas College
Mcallen, TX05.2021
Skills
- Filing
- Administrative and Office Support
- Critical Thinking
- Computer Proficiency
- Clerical Support
- Customer Service
- Conflict Resolution
- Managing Multiple Tasks
- Bilingual
Timeline
Customer Service Representative
Bell Finance
12.2021 - Current
Assistant Manager
South Texas College
10.2019 - 12.2021
Bachelor of Arts - Spanish Teacher Education
The University of Texas Rio Grande Valley
Associate of Arts - Spanish
South Texas College
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