Roxana Graterol
Naples ,FL
Summary
Dynamic and detail-oriented professional with proven customer service expertise. Skilled in bilingual communication and adept at problem-solving, I excel in managing schedules and resolving client issues effectively. My strong attention to detail and collaborative approach ensure seamless operations and enhanced client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Naples, Fl
10.2024 - Current
At this job I greet guest, sometimes translate between English and Spanish, help customers with any issues regarding their memberships, accounts or payments.
Management Assistant
Naples Pro Cleaner
Naples, Fl
01.2019 - 05.2024
At this job I helped talked to clients, schedule meetings and appointments, translate between English and Spanish and send monthly invoice’s to three different condominium.
Education
Elementary School Teaching
Florida SouthWestern State College
Fort Myers, FLAubrey Rogers High School
Naples, Fl05.2024
Skills
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Patient and empathic
- Communication with children
- Conflict resolution
- Time management
- Adaptability and flexibility
- Child supervision and safety
- Maintaining a clean environment
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Calendar management
- Business administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
LA Fitness
10.2024 - Current
Management Assistant
Naples Pro Cleaner
01.2019 - 05.2024
Elementary School Teaching
Florida SouthWestern State College
Aubrey Rogers High School