Roxana Iraheta Cordova
McDonald's Restaurant
Woodbridge,VA
2
Languages
1
Certification
20
years of professional experience
Work History
Manager
19 Years 9 Months- Supervised daily operations to ensure compliance with company standards and policies.
- Trained staff on customer service protocols and food safety regulations, enhancing team performance.
- Coordinated promotional events, driving customer engagement and boosting store traffic.
- .
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma
Skills
Staff management
Team leadership
Staff onboarding
Customer engagement
Strategic planning
Operational efficiency
Employee training
Employee oversight
Communication skills
Relationship building
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CM - Certified Manager Certification
- Certified CPR, SERFSAVE
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Manager
McDonald's Restaurant
11.2006 - CurrentRead More
Instituto Nacional
High School Diploma
Read More