Roxana Lopez-Sierra
Dallas,TX
Summary
Dynamic professional with experience as a Shift Lead Assistant at Velvet Taco, excelling in operations management and policy enforcement. Proven ability to resolve customer complaints swiftly, enhancing satisfaction and brand reputation. Strong communicator with a commitment to quality care, complemented by expertise in payment processing and a reliable work ethic.
Overview
11
11
years of professional experience
Work History
Shift Lead Manager
Velvet Taco
08.2020 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
Medical Assistant
Dallas Medical Physicians Group
01.2015 - 05.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
North Dallas High School
Dallas, TXMedical Assistance License -
The College of Health Care Professions
TXSkills
- Policy enforcement
- Operations management
- Punctual and reliable
- Payment processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead Manager
Velvet Taco
08.2020 - Current
Medical Assistant
Dallas Medical Physicians Group
01.2015 - 05.2018
High School Diploma -
North Dallas High School
Medical Assistance License -
The College of Health Care Professions
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