Summary
Overview
Work History
Education
Skills
Languages
Timeline
Profile
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Roxana Medina

Oxford

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

23
23
years of professional experience

Work History

Senior Office Assistant

Rialto Unified School District- Special Services Department
01.2020 - 07.2025
  • Perform complex and technical clerical tasks: Answering calls, fill and request records, greet and assist office visitors, translate when needed, assist anyone on the team in any way possible.
  • Be the point of communication between the Special Service department and the various departments in the district.
  • Administrative support through the interview process: scheduling candidates, preparing panelist packets, participating as a panelist in the interview and the selection process.
  • Compliance: Create and prepare caseload lists. Pull reports for administrators and/or case carriers. Gather data for state reporting, research discrepancies, all while maintaining confidentiality of sensitive student information. Maintain student SPED files and CUMs
  • Assist in training new clerical staff.

Office Manager

State Farm Insurance- Lance Douglas
04.2008 - 12.2019
  • In addition to assisting and managing Customer Service Agents, I run reports in order to analyze production and verify if it is increasing or decreasing. Substantiate and confirm all new policies to ensure that the information is issued correctly. I am bank certified, which permits me to process bank loans, such as auto loans and credit card applications.
  • This allows me to have a relationship with a bank response center, which is in charge of reviewing the credit and information we gather in order to provide the best rates for our clients. Overall responsible for increasing sales by providing efficient processes and management of the office.

Customer Service Agent

State Farm Insurance- Lance Douglas
08.2002 - 04.2008
  • General customer service duties included: Greeting incoming customers, assisted customers with policy inquiries. In addition to face-to-face customer service, regularly attended to customers over the phone where I answered general policy questions, took phone payments, verified policy dates, and claims.
  • Assisted customers with quotes by gathering all pertinent information and having it finalized by the Insurance Agent.

Education

High School Diploma -

Fontana High School

Skills

  • Experienced in accurate data entry
  • Effective in collaborating with various professional personalities
  • Experienced with software programs
  • Quick adaptability in team settings

Languages

Spanish
Native or Bilingual

Timeline

Senior Office Assistant

Rialto Unified School District- Special Services Department
01.2020 - 07.2025

Office Manager

State Farm Insurance- Lance Douglas
04.2008 - 12.2019

Customer Service Agent

State Farm Insurance- Lance Douglas
08.2002 - 04.2008

High School Diploma -

Fontana High School

Profile

  • Over 18 years of customer service experience in different environments
  • Excellent organizational skills along with the ability to multitask in a fast paced environment.
  • Goal-oriented individual with strong leadership capabilities.
  • Highly motivated team player with a proven ability work well with others.

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