Roxana Robinson
Boca Raton
Summary
Dedicated front desk receptionist with proven skills in patient communication and appointment scheduling. Committed to creating a welcoming atmosphere and efficiently managing patient flow.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Kids United Pediatric Dentistry
Coral Springs
10.2020 - 05.2026
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Handled phone inquiries and assisted with patient information collection.
- Maintained organized and clean reception area for welcoming atmosphere.
- Processed insurance claims and verified patient eligibility accurately.
- Facilitated communication between parents, children, and dental professionals effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Dr. Bazos Pediatric Dentistry
Coral Springs
08.2014 - 10.2020
- Greeted patients warmly and ensured a positive first impression.
- Managed appointment scheduling and coordinated patient flow efficiently.
- Maintained organized and clean reception area for welcoming atmosphere.
- Provided administrative support to dental staff as needed throughout the day.
- Facilitated communication between parents, children, and dental professionals effectively.
- Resolved patient concerns promptly to enhance overall satisfaction experience.
Education
High School Diploma -
Forest Hills High School
Queens, NYSkills
- Patient communication
- Appointment scheduling
- Insurance processing
- Customer service
- Office organization
- Customer relationship management
Languages
Spanish
Full Professional
Timeline
Front Desk Receptionist
Kids United Pediatric Dentistry
10.2020 - 05.2026
Front Desk Receptionist
Dr. Bazos Pediatric Dentistry
08.2014 - 10.2020
High School Diploma -
Forest Hills High School