Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Roxana Rodriguez

Tampa

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

Papa Johns
Tampa
09.2023 - Current
  • Assisted in managing daily store operations and team performance.
  • Coordinated staff schedules to optimize coverage during peak hours, enhancing service efficiency.
  • Trained new team members on service standards and operational procedures.
  • Managed daily reconciliation of deposit accounts and resolved discrepancies.
  • Resolved complex customer inquiries through effective communication and problem-solving.
  • Monitored team performance metrics to pinpoint improvement areas and develop targeted training plans.
  • Resolved escalated customer disputes promptly, fostering positive relationships and customer loyalty.

Education

El Redentor Educative Center
Tampa, FL

Associate of Arts - Mass Communication

Hillsborough Community College
Tampa, FL
08.2025 - 05.2026

Skills

  • Inventory management
  • Cash reconciliation
  • Staff scheduling
  • Schedule coordination
  • Team performance monitoring
  • Customer service
  • Customer relations
  • Money handling
  • Problem solving
  • Strong communication skills
  • Staff training

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Associate of Arts - Mass Communication

Hillsborough Community College
08.2025 - 05.2026

Assistant Manager

Papa Johns
09.2023 - Current

El Redentor Educative Center
Roxana Rodriguez