Roxann Coleman
Chicago,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
The Delta
07.2020 - 07.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Bartender/Server
Ja’ Grill
08.2017 - 03.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Store Manager
Ann Taylor Loft
01.2013 - 08.2017
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Radio And Television Broadcasting
Illinois Media School
Chicago08.2018
Associate of Arts - Journalism
Harold Washington College
Chicago05.2012
High School Diploma -
Kenwood Academy
Chicago06.2006
Skills
- Purchasing
- Business Management
- Customer Engagement
- Talent Development
- Health Code Compliance
- Schedule Coordination
- Food Safety
- POS System Knowledge
Certification
- Bassett Certified (on/off premise)
- Certified Food Service Manager
Timeline
General Manager
The Delta
07.2020 - 07.2023
Bartender/Server
Ja’ Grill
08.2017 - 03.2020
Store Manager
Ann Taylor Loft
01.2013 - 08.2017
Radio And Television Broadcasting
Illinois Media School
Associate of Arts - Journalism
Harold Washington College
High School Diploma -
Kenwood Academy
Similar Profiles
Juliana Parra ZamudioJuliana Parra Zamudio
Venture Manager at The DeltaVenture Manager at The Delta
Juliana Parra ZamudioJuliana Parra Zamudio
Venture Manager at The DeltaVenture Manager at The Delta
Elizabeth TynesElizabeth Tynes
Party Coordinator at Delta Delta DeltaParty Coordinator at Delta Delta Delta