Roxanna Araiza
5499 La Paloma St
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to enhance operational efficiency through effective inventory control and cash handling. Recognized for resolving customer issues swiftly, fostering a positive environment, and training staff to improve performance. Committed to achieving excellence in all aspectsof front office management.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
Silver City, NM
10.2025 - Current
- Managed guest check-in and check-out processes efficiently.
- Answered phone inquiries, providing information on room availability and rates.
- Coordinated with housekeeping staff to ensure timely room readiness.
- Processed payments and maintained accurate cash handling procedures.
- Maintained front desk organization, ensuring a welcoming atmosphere for guests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Assistant Manager
Dollar General
Hurley, NM
10.2024 - 04.2026
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management, improving stock accuracy and reducing discrepancies.
- Trained new employees on operational processes, enhancing team performance and efficiency.
- Implemented visual merchandising strategies to drive sales and improve customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
La Quinta
Las Cruces, NM
12.2023 - 10.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Caregiver
Mi Vida Health
Las Cruces, NM
03.2016 - 11.2020
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored health and safety conditions, ensuring compliance with care standards.
- Communicated effectively with healthcare professionals regarding client progress and needs.
- Provided emotional support to clients, fostering positive relationships and trust.
- Documented client information accurately, maintaining confidentiality and compliance standards.
- Collaborated with families to address concerns, improving overall client satisfaction.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Supervisor
Village of North Rise
Las Cruces, NM
02.2010 - 03.2016
- Assisted nursing staff with daily patient care and hygiene tasks.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient progress in electronic health records accurately.
- Supported patients during mobility exercises, enhancing recovery efforts.
- Ensured cleanliness and safety of patient environments, adhering to protocols.
- Collaborated with interdisciplinary teams to improve patient outcomes.
Education
No Degree -
High School
Deming, NMSkills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Problem-solving skills
Team collaboration
Verbal and written communication
Front office management
Task delegation
Basic accounting
Inventory control
Staff management
Bookkeeping
Record keeping
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Motel 6 Hotel
10.2025 - Current
Assistant Manager
Dollar General
10.2024 - 04.2026
Assistant Manager
La Quinta
12.2023 - 10.2024
Caregiver
Mi Vida Health
03.2016 - 11.2020
Supervisor
Village of North Rise
02.2010 - 03.2016
No Degree -
High School