Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanna Shackleford

Andrews,SC

Summary

Certified Pharmacy Technician of 15+ years with a proven track record at Walgreens and Winyah Pharmacy enhancing pharmacy workflow and patient service through exceptional customer service, medication dispensing and confidentiality adherence. Skilled in communication, team collaboration and workflow optimization, demonstrated by a strong commitment to accuracy and efficiency.

Overview

15
15
years of professional experience

Work History

Pharmacy Technician

Walgreens
08.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Collected co-payments or full payments from customers.
  • Managed opening and closing duties for pharmacy.

Pharmacy Technician/Data Entry

Winyah Pharmacy
05.2009 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and health care providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.

Education

Certificate - Pharmacy Technician

NYICD
New York, NY
02.2022

Certificate - Pharmacy Technician

Professional Medical Training Center
Florence, SC
09.2020

Skills

  • Problem-solving skills
  • Workflow Optimization
  • Medication Dispensing
  • Insurance Billing
  • Prescription Filling
  • Patient confidentiality
  • Supply Restocking
  • Labeling Accuracy
  • Receiving incoming supplies
  • Customer Service
  • Prescription Filling and Labeling
  • Cash Register Operations

Timeline

Pharmacy Technician

Walgreens
08.2023 - Current

Pharmacy Technician/Data Entry

Winyah Pharmacy
05.2009 - 08.2023

Certificate - Pharmacy Technician

NYICD

Certificate - Pharmacy Technician

Professional Medical Training Center

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Roxanna Shackleford