Roxanna Zavala
Elizabeth,NJ
Summary
Dynamic and resourceful customer service representative skilled in sales techniques and effective communication. Recognized for maintaining accurate records and providing timely assistance, ready to contribute to achieving outstanding customer engagement and satisfaction.
Overview
2027
2027
years of professional experience
Work History
Customer Service Sales Representative
Service Professionals
Union, New Jersey
2025 - Current
- Called customers to identify business needs and present tailored value propositions.
- Recommended additional products or services aligned with customer needs to enhance their experience.
- Assisted customers with product inquiries and service details.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Maintained detailed records of customer interactions and transactions to ensure accurate follow-up and service continuity.
Member Service Specialist
HealthEquity
Tempe, Arizona
2020 - 2021
- Surpassed customer service expectations while meeting call volume targets, contributing to overall service quality.
- Educated customers on billing, payment processing, and support policies to ensure understanding and satisfaction.
- Responded promptly to inquiries and requests from prospective customers, enhancing customer engagement.
- Updated knowledge of product and service changes regularly to assist customers effectively.
Teller
OneAZ Credit Union
Mesa, Arizona
2020 - 2020
- Processed customer transactions, ensuring accuracy and efficiency for money orders, cashier's checks, deposits, and withdrawals.
- Executed precise, high-volume money counts using manual and automated methods.
- Addressed inquiries regarding banking products, account histories, balances, and charges, providing clear and informative responses.
- Guided customers in effectively navigating banking websites and mobile applications to enhance their banking experience.
Education
Associate of Science - Health Information Science
Columbia Southern University
Orange Beach, AL01-2024
Skills
- Customer service and support
- Sales techniques
- Product knowledge
- Customer relationship management
- Billing support
- Transaction management
- Appointment scheduling
- Email communication
- Microsoft Office
Timeline
Customer Service Sales Representative
Service Professionals
2025 - Current
Member Service Specialist
HealthEquity
2020 - 2021
Teller
OneAZ Credit Union
2020 - 2020
Associate of Science - Health Information Science
Columbia Southern University