Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Roxanne Eaton

Lansing,MI

Summary

Motivated professional with excellent leadership and planning abilities focused on delivering hight-quality products on tight schedules. Offering excellent program-solving, communication and multitasking abilities and able to work with a variety of personalities and customers. Background planning and managing innovations to existing processes, implementing new processes and analyzing numerous variety of documents.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

19
19
years of professional experience

Work History

Case Manager

MSHDA-Leo
Lansing, MI
01.2023 - Current
  • Counseled clients on available resources within the community that could help meet their needs.
  • Supported family members by providing information on local support groups.
  • Maintained up-to-date case records with case activity status.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Effectively work with clients in a DEI awareness.

Mortgage Loan Officer

The Reverse Mortgage Center
Lansing, MI
03.2005 - Current
  • Worked with Homeowners to receive a Reverse Mortgage on their home.
  • Ensured compliance with all federal, state and local regulations related to mortgage lending.
  • Maintained current knowledge of secondary market trends, government programs and other available financing sources.
  • Resolved borrower complaints in a timely manner while providing excellent customer service.
  • Monitored customer accounts throughout the life cycle of each loan transaction.
  • Performed periodic quality control reviews on completed files prior to funding.
  • Conducted interviews with prospective clients to gather information regarding loan applications.

Blight Elimination Team Lead

MSHDA-LEO
Lansing, MI
10.2017 - 12.2022
  • Created and maintained production schedules based on employee productivity and to keep the pipeline flowing.
  • Monitored weekly staff schedules to ensure productivity.
  • Maintained communication with all business partners to adhere to the program guidelines and and answer any and all questions.
  • Developed and implemented policies, procedures and the manual to enable all partners to adhere to Federal, State and City codes.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees to better the program as a whole and for the employees success.
  • Monitored team progress and enforced deadlines.
  • Delivered high quality training to the partners and the team to enable clarity and understanding of all guidelines.
  • Enforced adherence to company policies, answered coworkers questions and trained new personnel.
  • Met with partners, contractors and the team on a consistent level to maintain lines of communication.
  • Documented production levels, materials used and special incidents to keep management informed of all daily activities.
  • Fostered positive employee relationships though effective communication, training and development coaching to support growth and production goals.

Step Forward Intake Team

MSHDA-LEO
Lansing, MI
03.2015 - 10.2017
  • Evaluate homeowners situations to determine if eligible for the program.
  • Ensure that Homeowners felt comfortable explaining their situation even though many of them were in distress.
  • Analyzing and and all documents that were required to determine if homeowner met the required guidelines.

Education

Finance-Zoology

Michigan State University
East Lansing, MI

Skills

  • Issue Resolution
  • Team Supervision
  • Quantitative skills
  • Ability to analyze reports
  • Program evaluation
  • Improvement plan knowledge
  • Willingness to learn new products and programs
  • Compliance Audits
  • Payment Collection
  • Document analysis
  • Regulatory Compliance
  • Goal-Oriented
  • DEI Core Team

Additional Information

  • Possessed Real Estate Brokers license for over 40 years
  • Possessed Mortgage Loan officer license for over 35 years
  • Possessed Builders license for over 15 years.
  • Current EEC chair for MSHDA
  • Board Member for MSU gymnastics
  • Member of Women's Council of Realtors
  • Member of Greater Lansing Home Builders
  • Member of Mid Michigan Mortgage Lenders.

Timeline

Case Manager

MSHDA-Leo
01.2023 - Current

Blight Elimination Team Lead

MSHDA-LEO
10.2017 - 12.2022

Step Forward Intake Team

MSHDA-LEO
03.2015 - 10.2017

Mortgage Loan Officer

The Reverse Mortgage Center
03.2005 - Current

Finance-Zoology

Michigan State University

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Roxanne Eaton