Roxanne Esparza
Van Nuys,CA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer service and relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Driver
Uber
Los Angeles, CA
06.2020 - Current
- Picking up and dropping off passengers.
- Loading and unloading luggage.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
Administrative Assistant
Wantelope Productions
Los Angeles, CA
12.2021 - 12.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Responded effectively to sensitive inquiries or complaints.
- Answered questions from customers regarding products and services offered by the company.
Server
Cafe Verona
Los Angeles, CA
06.2018 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Server
Black Bear Diner
Rohnert Park, CA
06.2014 - 04.2018
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Bachelor of Science - Audio Engineering/Media
Expression College For Digital Arts
Emeryville, CA07-2011
Skills
- Appointment Scheduling
- Data Entry
- Meeting Planning
- Mail Handling
- Invoice Processing
- Strong and effective communication with customers and clients
- Order Management
References
References available upon request.
Timeline
Administrative Assistant
Wantelope Productions
12.2021 - 12.2023
Driver
Uber
06.2020 - Current
Server
Cafe Verona
06.2018 - 11.2021
Server
Black Bear Diner
06.2014 - 04.2018
Bachelor of Science - Audio Engineering/Media
Expression College For Digital Arts
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